As we look ahead to 2025, we are excited to share the plans and developments we’ve been working on to make RentMy even better. 2024 was a year of growth and innovation, but we are far from finished. In the new year, we are focused on enhancing the user experience, expanding our offerings, and introducing new features that will make RentMy the go-to platform for peer-to-peer rentals.

Here's a sneak peek at some of the key updates and plans we have in store for 2025:

1. Faster Loading Times: Speeding Up the Experience

We know how frustrating it can be to wait for pages to load, especially when you’re in the middle of finding or renting something important. In 2025, we will continue to optimise the platform for even faster loading times. Our goal is to reduce wait times to near zero, ensuring that when you search, browse, or make a booking, everything loads instantly.

This improvement is essential not just for user satisfaction, but also for conversion rates. Faster pages mean that users are more likely to complete their transactions, and we expect this update to significantly increase retention rates, meaning you have more users to share with and more bookings are completed! Our team is dedicated to continuously fine-tuning the platform, so you can expect even quicker load times in the coming year.

2. WhatsApp for Customer Service: Instant Support at Your Fingertips

Customer service is at the heart of any great platform, and in 2025, RentMy is making it even easier for users to get the help they need. We’re excited to announce that we will be introducing WhatsApp support for our users. Whether you need assistance with a booking, have a question about an item, or just need help navigating the platform, you’ll be able to reach our customer service team with a quick WhatsApp message.

Why WhatsApp? Research shows that text-based support has a 98% open rate, far surpassing email support, which typically has a much lower response rate. By integrating WhatsApp, we can provide you with real-time updates and personalised customer service, all within the app you already use daily. This feature is designed to reduce response times, improve resolution rates, and make your experience with RentMy even more seamless.

3. Referral Scheme: Rewarding You for Sharing RentMy

Our referral programme has been in the works for quite some time, and we are thrilled to launch it in 2025. RentMy has always grown through word of mouth, and we want to reward our loyal users who help us spread the word. With the new referral system, users will be able to earn discounts for every new friend or family member they refer to the platform.

Once the referral is complete and the new user books their first rental, both the referrer and the referee will receive a discount on their next rental. This initiative not only rewards you for sharing RentMy with your network, but it also encourages the growth of our community. With a referral system in place, we expect to see a network effect that will help RentMy continue to expand at a rapid pace.

4. More Partnerships: Expanding Our Product Range

2024 was a year of strategic partnerships, and we’re planning to build on that momentum in 2025. One of our key goals is to expand our product offerings by forming more partnerships with niche rental marketplaces and businesses. This means you can expect to see more diverse products on RentMy, from specialised equipment to unique items you might not find anywhere else.

Earlier in 2024, we partnered with Goboony, a campervan and motorhome sharing platform, which introduced over 3,000 motorhomes to our marketplace. In 2025, we plan to form additional partnerships with businesses and platforms in complementary sectors, creating a truly one-stop shop for all rental needs. Whether you need event equipment, outdoor gear, or even something more niche, we’re working hard to ensure RentMy becomes the go-to place for rentals in every category.

If you know of any businesses or rental marketplaces that would be a good fit, we’d love to hear from you. We’re always looking for ways to broaden our product range and meet the needs of our growing community.

5. Launch of Insurance: Making Renting Even Safer

In 2025, we’ll be introducing insurance for all transactions on RentMy, providing peace of mind to both renters and sharers. Insurance will cover damage or loss to items during the rental period, ensuring that all parties feel secure when sharing goods and services.

This new feature is part of our ongoing effort to make RentMy as safe and reliable as possible. With insurance in place, both sides of the transaction can rent with confidence, knowing that if the unexpected happens, they’ll be covered. We believe that this will greatly increase trust within the platform and make RentMy even more appealing for users who might have been hesitant about renting items in the past.

What Else Is Coming?

Alongside these major features, we’re also working on several other exciting improvements that will enhance the overall experience for our users in 2025. Here are a few more things you can expect:

• Enhanced Mobile App Experience: We’ll be continuing to refine our mobile app, ensuring it’s faster, more intuitive, and packed with the latest features.
• Expanded Customer Support: In addition to WhatsApp support, we’re working on extending our customer support hours and adding more ways for users to get in touch.
• More Green Initiatives: We remain committed to sustainability and are planning new initiatives to further reduce our environmental footprint and promote the sharing economy.

Final Thoughts

2025 is shaping up to be an exciting year for RentMy, with major enhancements designed to improve user experience, increase convenience, and expand our community. Whether it’s through faster loading times, new ways to get in touch with customer support, or the introduction of insurance, we are dedicated to making RentMy the best platform for peer-to-peer rentals.

We want to thank you for being part of RentMy’s journey in 2024, and we can’t wait to continue growing with you in the year ahead. Stay tuned for more updates as we roll out these exciting new features and initiatives!

Happy New Year from RentMy.com! Here’s to a successful, shared, and sustainable 2025.